Our Staff

kristenKristen Genchur, Owner/LMT

“I began my career in massage at Texas Healing Arts Institute in Austin, TX. My first 2 years were spent working under the guidance of a local chiropractor. My clinical experience gave me the knowledge and skills to address various muscular dysfunctions. I now have over 600 hours of education and a focus on deep tissue, sports and prenatal massage.

I am inspired by the power of touch and the ability of the body to heal without invasive procedures and medication. My desire with Heart and Sole is to reach out and serve others. Beyond the healing touch of massage, I strive to serve the community through clothing and food drives.”

Modalities: Relaxation, Deep Tissue, Triggerpoint, Prenatal, Sports, Myofascial
Areas of focus: Frozen Shoulder, TMJ, Scar Tissue, Legs/Hips/Glutes
TX LMT License #: 108227

Candace Cook, LMTcandace

“I have over a decade of experience as massage therapist and over 900 hours of education.  My professional background includes extensive training in Neuromuscular Therapy and  CranioSacral Therapy training from the Upledger Institute.  I will always customize each session to meet your needs!

As a professional modern dancer suffering from a major knee injury, I discovered the benefits of massage therapy and other alternative therapies.  Now, I am able to use my love for massage and bodywork to serve others who also need to recover or just relax!

My personal and professional experience have allowed me to see that massage sessions help promote the body’s innate ability to heal itself.  I believe that the therapist-client relationship is a process of working together, one layer at a time.  I look forward to working with you and helping you achieve your wellness goals!”

Modalities: Relaxation, Deep Tissue, Triggerpoint, Prenatal, Myofascial, Hot Stone, Cranio-Sacral
Areas of focus: Stretching, Neck/Shoulders, TMJ
TX LMT License #: 120714

natladaNatlada Jarnagin, LMT

“I am a graduate of Hawaii School of Professional Massage, located on the island of Oahu. I started my career in Hawaii and have been with Heart and Sole Massage since I made the move to Austin, TX. I am a Licensed Massage Therapist in both Hawaii and Texas. I am trained in Swedish, deep tissue, hot stone, and a combination of traditional Thai and deep tissue massage. I am dedicated to the healing nature of massage. I primary focus is  therapeutic massage, but my specialty is the Thai/deep tissue fusion. I hope to work with you soon! Mahalo and thank you!”

Modalities: Relaxation, Deep Tissue, Hot Stone, Thai
Areas of focus: Stretching, Hips/Glutes
TX LMT License #: 120598


Carmen Ackmermann, LMTcarmen

A native German with a nursing degree specializing in Geriatric care, Carmen moved to Texas in 1999.  Feeling called to change careers to Massage Therapy; she graduated from the Austin Community College’s Massage Therapy program in 2004 and completed her Pfrimmer Deep Muscle Therapy (now known as Crossfiber Corrective Muscle Therapy) training in 2008. Carmen combines her diverse techniques along with her experience working in injury rehabilitation at a chiropractic clinic, to work with clients with muscle and pain problems.  Some of these techniques include: Pfrimmer Deep Muscle Therapy, sports massage, Critz Release Technique, orthopedic massage, myofascial release, and prenatal massage.

Her experience in several Austin spas and doing corporate chair massages give her more expertise in relaxation. In addition to her pain remedy training, she has training in hot stone and Swedish relaxation massage.

She has been on the massage team at various sporting events around Austin, such as the MS 150 bike ride, Ride for the Rose, Danskin Triathlon, Free Scale Marathon, Capitol 10K, Shiner B.A.S.H. and many others.  She is happily married, loves to pamper and provide for the health and well-being of her clients.  Of course, she is fluent in German and understands some Dutch and Swiss.

Modalities: Relaxation, Deep Tissue, Triggerpoint, Prenatal, Sports, Myofascial, Hot Stone, Crossfiber Corrective
Areas of focus: Pain Management, Neck/Shoulder, Hips/Glutes
TX LMT License #: 040257


Carmella Culp, LMT

“I have been a licensed massage therapist in the state of Texas for over 20 years.  Beyond my initial training, I have taken several advanced modality courses.   Some of these courses include myofascial release, Critz Release Technique, orthopedic massage, and Pfrimmer Deep Muscle Therapy®.  While I incorporate all of these into my practice, I specialize in Crossfiber Corrective Muscle Therapy® (CCMT).  CCMT enables me to focus on correcting serious muscle conditions, everyday aches, and everything from arthritis, ALS and autoimmune diseases like Fibromyalgia and Lupus.  It is an approach to bodywork which is based on using strokes applied across the muscle fibers (crossfiber)—with the goal of correcting muscular, vascular, neurological and other soft-tissue damage throughout the body.

Even though many may believe deep tissue is painful, my motto is, ” It doesn’t have to hurt to help!” After practicing massage for many years, I have developed a technique of my own that I like to call Intuitive Massage Release Technique (using a blend of PNF, Trager, positional and fascial release techniques to unlock holding patterns).  This integrative approach  helps to eliminate pain and increase range of motion.  Throughout my career, I have had the privilege of working with people from all walks of life, including many elite athletes.  As a therapist, my greatest desire is to “lay hands on the sick” and watch them “recover”. Mark 16:18b

Modalities: Relaxation, Deep Tissue, Triggerpoint, Prenatal, Sports, Myofascial, Crossfiber Corrective
Areas of focus: Pain Management
TX LMT License #: 012366, PDMT #: 504



Landon Sykes, LMT

“I received my initial training at The Lauterstein-Conway Massage School in 2000, and I did my  Advanced Clinical Training from 2005-2006.  I have completed continuing education courses in structural integration, myofascial release, Craniosacral, Shiatsu, Thai mat work (primarily) and advanced neuromuscular courses.

I became interested in massage after sustaining a neck injury, while training in Thai boxing.  I saw a pain management specialist, a chiropractor (who was somewhat helpful), and completed several rounds of physical therapy, but soft tissue work was the last area to be explored.  I initially saw massage as my last resort, but it turned out to be the only thing that actually helped heal the injury.  After receiving my training, I felt led to focus on neck and shoulder dysfunction (because it helped me so much!), and my own personal physiology led me to focus on low back, hip and leg injuries/dysfunction.

My primary focus is Thai mat work, but I also enjoy very gentle work also.  Achieving/restoring balance is about working with the nervous system, not against it.  My goal is to find the right balance for you.”

Modalities: Relaxation, Deep Tissue, Triggerpoint, Myofascial,  Thai
Areas of focus: Traditional Thai Massage (floor mat), Neck/Shoulders/Hips, Stretching
TX LMT License #: MT111774


Cindy Chapter, LMT

“I became intrigued with the healing arts upon discovering acroyoga (partner acrobatics), in which responsive connection and positive touch are essential. After learning Thai massage techniques as a practicing acroyogi, I pursued LMT certification. I studied at The Lauterstein Conway School of Massage and am consistently expanding my knowledge base through reading and classes.

I enjoy helping people reach a state of deep relaxation, as well as aiding mobility and healing. Educating my clients in self care helps them extend the relief found in their sessions. I find fulfillment working with clients recovering from surgeries or injuries to help them regain their range of movement as well as with people going through intensely stressful times in their lives to help them reach a state of restorative relaxation.”

Modalities: Relaxation Myofascial release, Deep tissue, Prenatal, Sports
Areas of Focus: Neck and shoulder, Hip and Glute, Pain Management
TX LMT License #: 122599

Norma Alvarado, LMT

I completed my massage training at Austin Community College from 2011-2012. I was especially fortunate to have Suzi Alderete (K.M.I. Certified) teach Human Physiology, because she introduced me to Kinesis Myofascial Integration.  I saw how effective bodywork immediately provided tangible results, by re-aligning fascia so that the body moves correctly. This led me to take a continuing education class in Anatomy Trains, which helped me understand the relationship between fascial lines and the meridians from my Shiatsu training with Jeff Potts, LMTI.
I work with each person to address their specific concerns, and communicate throughout the session to make sure they are receiving the type of bodywork they need.
Please don’t wait until you get to the point where you just can’t stand the pain anymore! Let’s work together to create a treatment plan just for you. I hope to meet you soon and be of good service.
Modalities: Deep Tissue, Shiatsu, Myofasical Release, Prenatal, Triggerpoint
Areas of Focus: Glutes/Hips, Lower Leg, Neck, Shoulders
TX LMT License #: MT116193

Michelle Shannon, LMT

Bio coming soon!

Modalities: Relaxation, Deep relaxation and Deep Tissue Bodywork