FREQUENTLY ASKED QUESTIONS


 

What should I expect during my first session?

You should plan to arrive 10 to 15 minutes before your scheduled appointment to allow time for paperwork. If you arrive late, your treatment will still end on time in consideration of the next client.

Water and hot tea are available as you wait. Your therapist will greet you and show you to the treatment room, where you will discuss your health history, bodywork experience, preferences, and goals.  Your therapist may also analyze your posture to identify structural imbalances contributing to your pain or tension. This information helps us design your session to best address your needs. If there are any areas of your body that you would rather we avoid, please let your therapist know at this time.

Your therapist will leave the room and return once you are laying comfortably between the sheets on the table. Please undress to your level of comfort. During your massage, you will be draped to protect your privacy, so completely undressing is appropriate. If you feel more comfortable wearing undergarments, please feel free to do so.

Throughout your session please simply relax, breathe and allow us to move your limbs without assistance. Your therapist will check in with you periodically for feedback on pressure and your general comfort.  Please speak up if you become uncomfortable for any reason. If you feel pain, if you need more pressure, if the room is too warm or too cold, if the music too loud, if your sinuses become uncomfortably congested, we need you to let us know!  Our work will be most effective if you are comfortable and completely relaxed.

When your session is over, your therapist will leave you to rest for a few minutes. Take your time getting up, note any changes in your body, and let everything sink in. When you’re ready, come back to the reception area and enjoy a glass of water before checking out.

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Can I make an appointment for my minor child?

Absolutely!  However, minors must be accompanied by a parent or legal guardian.  A Minor Consent form must be filled out prior to beginning their session.  The parent or legal guardian must be present in the room for the duration of the treatment.

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Do I have to be completely undressed?

You should undress to the level you are comfortable.  For a full body massage, most get completely undressed.  However, if you will be more comfortable during the session if you leave your underwear on, that’s fine.  The therapist will work around the clothes you left on as best as he/she can.  If removing all your clothes makes you too nervous and unable to relax, then you are not getting the optimal benefit from the session.

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Is draping required?

Draping is required in this establishment.  This policy is in place for the comfort of our clients and our therapists.  In the event that you are too warm, we may remove the top blanket and continue your session with a top sheet only.

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Will my massage hurt?

This depends on the type of massage and the depth of the strokes. A light, relaxing massage that doesn’t probe very deep into the muscles, shouldn’t hurt.  With that being said, there is a ‘feels good’ hurt and an ‘ouch, stop it’ hurt.  A good massage, even a really deep tissue massage, should always stay in the ‘feels good’ hurt range.  Pain can be an indication that the muscle is possibly injured or inflamed and pressure should be adjusted.  Also, pain can cause you to tighten up and negate the relaxing effects of the massage. The most effective and deepest massage always works with your body’s natural response, not against it.

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Can I talk during my session?

Sure, if you’d like to talk go right ahead. The important thing to remember is that this treatment is all about you relaxing and enjoying the experience.  Many therapists discourage talking in hopes that you will relax, let your mind float free and enter a state of massage bliss.  In many instances, people may feel more relaxed starting off talking, and as the massage progresses, enter quiet states of relaxation.

The important issue here is that there are times when you need to speak up. If the therapist is doing anything to make you uncomfortable, you should let her/him know immediately.  Also, let him/her know if you get too warm or too cold, if the room is too bright, or if the pressure needs to be changed (lighter or deeper). If something is not working for you – speak up!  It’s OK!

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When should I not get a massage?

We believe that there are few conditions which would prevent you from enjoying massage. You should not book a massage if you have a fever, cold/flu, or contagious skin infection.  That’s it.

There are many other conditions in which your therapist may need to adapt his/her techniques (i.e. arthritis or osteoporosis) or avoid an area completely (i.e. cuts or burns). With some conditions, it is a good idea to get approval from your physician before you receive massage (cancer, certain heart conditions, pregnancy).  This doesn’t mean you can’t get massage.  But its always better to err on the side of caution.  Your therapist can advise you about your specific needs.

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What is your tipping policy?

Though not required, gratuities are a great way to show appreciation for the quality service offered by our therapists. Tips average between 15% – 25% of the service price. You may leave a tip in cash or add it to your credit card at check out.

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Do we accept credit cards?

We accept Visa, Mastercard, Discover, American Express, and Debit cards, as well as cash. We also accept personal checks from repeat clients.

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Do we accept insurance?

Massage therapists cannot legally diagnose or treat any condition. However, many of our therapists have extensive experience dealing with certain injuries and medical conditions, and with your doctor’s permission we can work with you to speed your full recovery. We encourage you to consult with us to explore the appropriate treatment options for your condition.

We do not accept other forms of medical insurance, but we can provide you with the necessary documentation to file for reimbursement. Please check with your company for benefits and any documentation requirements. We accept HSA/FSA (Health Savings Accounts) cards.

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What kind of products do we use?

We use certified organic products by Sacred Earth Botanicals.

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Is there a fee if I can’t make my appointment?

We understand that sometimes things come up!  Please review our Booking and Cancellation Policies page for details.

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