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BOOKING & CANCELLATION POLICIES
We understand that unanticipated events can happen to anyone. In our desire to be effective and fair to all clients, the following policies are honored:
Cancellation Policy
24 hours notice is required for all scheduled appointments. Any appointment not cancelled within the 24 hours window will be charged full price for the session. If you have prepaid for your session and cancelled with more than 24 hours notice, you will be refunded automatically the same day of your cancellation.
If another client books in your canceled appointment time, the fee will be waived.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
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